FAQ

Insurance and refund policies

N.Astrid Gemston Gallery take great pride in offering you the best refund and exchange policy available in the Industry so that you can buy with total peace of mind and have assurance of value of your precious product.

With over 5 years focus on Gemstones, this policy is formulated to give the best in class assurance so that your focus is completely on the 100 % quality of your precious product.

Within 30 days of Delivery (Days are counted from the date of delivery of the product)

100% of Product Value. Shipped Back to us by Insured Courier UPS/ FedEx/. Product should be sent back in an unused condition with all certification/s, original invoice.
Gemstones set in Gold and Silver as rings, Pendants and Talismans

Returns & Refunds

What is not refunded?

- Shipping, handling and appraisal charges (If applicable).

- Labour charges for making of rings/ pendants if any.

- On Domestic Returns from United States there will be a deduction of 3% on order value that accounts for the GST (Goods and Services Tax).

- Card Charges/ Payment Gateway charges that you pay to the merchant/bank to process your order.

From Day 31 to Lifetime (No refund only Exchange)

Policy

This Policy is registered with Tax Authorities, Legal agencies and no refunds will be entertained in absence of Original Invoice. No further communication in this matter shall be entertained if any document is missing. For legal compliance we have to submit the original invoice as proof of refund. We request you to keep your documents safely